FAQ

Deposits

You can top up your WinGuru.lv game account using three secure payment methods. The minimum deposit amount for all payment methods is 1 EUR. The maximum amount of one deposit is 1000 EUR. The maximum amount of contributions in 24 hours is 7500 EUR.

 

Bank payment cards Visa, MasterCard, Maestro

Bank payment cards are a popular way to make payments online. All transactions and data are encrypted and 100% secure.

 

Fast internet banking payment (BankLink)

If you are a Swedbank, Citadele, SEB or Luminor customer, this will be the most convenient and fastest method of payment. Using fast bank transfer (Banklink), the money will appear in your WinGuru.lv account immediately after the transaction. The security level of transactions is as high as for any other payment with Internet banking.

 

Bank Transfer

You can also top up your WinGuru.lv game account using a bank transfer. The money will be available in your account within 1-3 business days.

 

First deposit for non residents

If you are not a resident of Latvia, than first deposit should be made only by bank transfer and to activate your WinGuru account you should send to [email protected] your passport scan or photo.

 

Withdrawals

Withdrawals are processed on workdays, once an hour between 09:00 and 18:00. If a withdrawal request is made by 17:00 on a workday, it will be processed by 18:00 on the same workday. Requests made after 17:00 will be processed the next business day.

After withdrawal is processed, the time when you receive your payout in your bank account depends on the bank you're a customer of (usually within 1 business day).

Withdrawals to Swedbank accounts will be received no later than within 15 minutes after the withdrawal is made.

The minimum payout is 5 EUR.

According to Latvian legislation, cash withdrawals can only be made to the registered person's bank account.

 

I have lost my username and / or password.

Use the "Forgot Password" feature at the top right of the website. You can use your profile email instead of your username. You can also contact us by opening a chat or writing an e-mail to [email protected]v and we will send a letter with a link to the new password to you in the e-mail specified in your profile.

 

What kind of bets can I make on WinGuru.lv?

In our offer you will find bets on various sports events and leagues. It is possible to make both simple bets, as well as bet combinations and system bets. Bets on non-sporting events are also available. Read more about the types of bets and how to determine the results in our Rules section.

 

How to make a bet?

Account registration and login required.

Top up your WinGuru.lv account using one of the offered payment methods.

In the betting menu, find the event you are interested in and view the odds of the offered outcomes. Select the outcome you want to bet on, click on its odds and add it to the bet card on the right side of the screen.

Enter the bet amount in the bet card and confirm the bet.

 

What are the minimum and maximum bet amounts?

The minimum bet amount is 0.10 EUR. The maximum bet amount may vary for different leagues and events. If the bet amount does not exceed the limit, it will be accepted automatically. If the amount is greater than the limit, please contact us at support to see if we can increase these limits.

 

I've made an incorrect bet, can I cancel it?

No, it is not possible to cancel bets. Please always make sure that all the results indicated in the bet are correct before confirming the bet.

 

What happens if a bet is accepted on an event that has already started / happened?

Such bets will be canceled and the bet amount will be returned to your account. If the result is part of a bet combination, it is recorded in the combination with a coefficient of 1.00.